Cancellation & Refund Policy

Thank you for buying our courses. We ensure that our users have a rewarding experience while they discover, assess, and purchase our courses As with any online purchase experience, there are terms and conditions that govern the cancellation Policy. When you buy a training course on Mentors Pool, you agree to ourPrivacy Policy and cancellation policy. Our cancellation policy is as follows:

Cancellation & cancellation : Online Training

For Instructor Led Training:

Raise refund request within 7 days of purchase of course. Money back guarantee is void if the participant has accessed more than 25% content of any e-learning course or has attended Online Classrooms/received recordings for more than 1 day.Also, any refund request beyond 7 days of purchasing the course will not be accepted and no refund will be provided.

Cancellation & Refunds: Live Instructor Led Training

Mentors Pool IT Services Private Limited, reserves the right to postpone/cancel an event, or change the location of an event because of insufficient enrollments, instructor illness or force majeure events (like floods, earthquakes, political instability, etc)

• In case Mentors Pool Solutions cancels an event, 100% of course fees will be refunded to the delegate if the refund raise request is within 10 days of purchase of course. However travel, logistics or any personal expense incurred by learners/participants will not be refunded.

• If a cancellation is done by a delegate 10 business days (or more) prior to the event, 10% of the total paid fee will be deducted and the remaining amount will be refunded to the delegate.

• If a cancellation is done by a delegate within 10 business days (or less) of the event, no refunds will be made.

• No refunds or credits will be available for participants who fail to attend both days Of the course.

• In case of any misuse/compromise/unauthorized usage of Training content and System access, All the access privileges associated with your account will be revoked (effective immediately) and no refund will be processed.

• In case Mentors Pool IT Services Private Limited cancels/postpones an event, the participants who are ahead of 10 days of purchase, of course, will be rescheduled to any upcoming classroom batch without any extra charges and In case they don’t prefer classroom training they will be rescheduled to the upcoming live virtual class.

Refund request can be initiated in two ways

• From my orders section, by clicking on “Initiate Refund” against a specific item of an order. This will work when item quantity is one.
• In case item quantity is more than one, please reach out to our support team through our Help & Support section on the website.

Refunds: Duplicate payment

Refund of the duplicate payment made by the delegate will be processed via the same source (original method of payment) in 10 working days post intimation by the customer.

Mentors Pool reserves the right to revise the terms & conditions of this policy without any prior notice.

Note: All refunds will be processed within 15 working days after the refund request is approved by Mentors Pool