Complaint Policy

Mentors Pool IT Services Pvt Ltd is committed to provide a high standard service to all our customers. We recognize that sometimes customers will feel that they have cause to complain about the service they have received.

We encourage feedback from customers, including complaints, and this policy and procedure outlines our approach to handling any complaints we receive. We want to help you resolve your complaint as quickly as possible.

Reports relating to complaints will be responded to in accordance with our Policies and Procedures.

Responsibilities

• We will endeavor to respond to your complaint within stipulated timeline
• We will ensure you have a full explanation to your complaint in your preferred format
• We will tell you if changes have been made to services following your complaint
• We will review our Complaints Policy at regular intervals

Procedures

If you are unhappy with the service provided by Mentors Pool – whether it is the learning experience, assessment, the support you are receiving or about staff or the organization itself – we promise to take your complaint seriously and treat it as confidential. We also aim to resolve your complaint as soon as possible.

If you want to complain, here’s what you can do:

It helps if you complain straight away to the people involved, as they may be able to put things right immediately. You should make your complaint within 2 weeks of the event or problem occurring. At any stage, you can register a formal complaint by telephone, letter, fax or email. Give as much information as you can, including times, dates, places and names.

If you wish to raise a complaint on Data Privacy:

Do not hesitate to write to us at info@mentorspool.com

Contact:

Ankit Ranjan,

Sr. Delivery Manager,

Mentors Pool IT Services Pvt. Ltd.,

Tel: +91-8707829342

E-Mail: info@mentorspool.com

We are always pleased to receive compliments and complaints because they help us improve the service we provide. We’re also interested in your ideas for improving our services. We use the information you give only to improve things. Passing on personal information about you is protected by the Data Protection Act.

You will get a first response within one week of receipt of your complaint, and a further response within four weeks.